Returns & Refunds Policy
This policy explains cancellation, return and refund arrangements for products purchased from Apex Horizons Institute.
Apex Horizons Institute is a trading name of The Elysium Project Initiative, company number SC855191.
Nothing in this policy limits your statutory consumer rights.
Last updated: 15 October 2026
1. Physical Goods — Change of Mind
If you are a UK consumer purchasing physical goods online, you normally have the right to cancel without giving a reason.
You generally have 14 days from the day after you receive the goods to inform us that you wish to cancel. You then generally have a further 14 days to return the goods. GOV.UK
To begin a return, contact:
Support@ApexHorizons.Institute
Please include:
- your name;
- your order number;
- the product you wish to return; and
- a clear statement that you wish to cancel the purchase.
You do not need to provide a reason for a statutory change-of-mind cancellation.
2. Returning Physical Goods
Once you have informed us that you wish to cancel, we will provide appropriate return instructions.
Please do not send products to our Edinburgh business address or directly to a printer or fulfilment provider unless we specifically instruct you to do so.
The appropriate return destination may depend on how the product was fulfilled.
Unless we agree otherwise or the item is faulty, you are responsible for the direct cost of returning unwanted goods.
We recommend retaining proof of postage or another record showing that the return was sent.
3. Condition of Returned Goods
You may inspect goods as you reasonably could in a shop.
You are responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Where permitted by law, a corresponding deduction may be made from the refund. Legislation.gov.uk
Opening a parcel solely to inspect a book does not by itself prevent cancellation.
4. Refund Amount
Where a statutory change-of-mind cancellation applies, we will refund:
- the amount paid for the returned goods; and
- the cost of our least expensive standard delivery method offered for the original order.
If you selected an enhanced or more expensive delivery method, such as express delivery, we are not required to refund the additional amount above the standard delivery cost.
5. When Refunds Are Issued
Where we have not offered to collect the goods, we may wait until:
- we receive the goods back; or
- you provide evidence that you have returned them,
whichever occurs first.
The refund must then be made within the applicable statutory period, normally no later than 14 days after that event. Refunds will normally be made using the original payment method unless another method is expressly agreed.
6. Cancelling Before Dispatch
If you contact us before a physical order has entered fulfilment, we will try to cancel it before dispatch.
Because orders may be transmitted automatically to printing or fulfilment systems, we cannot guarantee that an order can be stopped once processing has begun.
If it has already been dispatched, the normal return procedure will apply.
7. Damaged, Faulty or Incorrect Products
Change-of-mind rules are separate from your rights where a product is faulty, damaged, not as described or incorrect.
If there is a problem with an item you receive, contact:
Support@ApexHorizons.Institute
Please provide your order number and details of the problem. Where relevant, photographs of physical damage or printing defects may help us resolve the issue more quickly.
Depending on the circumstances and applicable law, the appropriate remedy may include replacement, repair, price reduction or refund.
Statutory rights relating to faulty goods are not restricted by this policy.
8. Ebooks, Audiobooks and Downloadable Content
Digital content is subject to different cancellation rules.
If you purchase digital content and ask us to supply it immediately, we may require you to expressly:
- consent to supply beginning during the 14-day cancellation period; and
- acknowledge that your statutory right to cancel will be lost once supply begins.
If valid consent and acknowledgement have been obtained and supply begins, the normal change-of-mind cancellation right will cease to apply. Legislation.gov.uk
If those requirements have not been properly satisfied, different statutory rights may apply.
9. Problems With Digital Content
Loss of the change-of-mind cancellation right does not remove your rights if digital content is faulty, not as described or does not conform to the contract.
Under UK consumer law, relevant remedies can include repair or replacement and, where those remedies are unavailable or do not resolve the problem appropriately, a price reduction which may in suitable circumstances amount to the full price. Legislation.gov.uk
If you cannot access an ebook, audiobook or other purchased digital product because of a technical problem for which we are responsible, contact us so that we can investigate.
10. Courses and Lectures
Where courses, lectures or other digital educational products become available, the applicable product page will state any additional cancellation or access conditions.
The legal position may differ depending on whether the product is supplied as digital content, a service, a scheduled event or a combination of these.
Nothing in any product-specific policy will remove statutory rights that cannot lawfully be excluded.
11. Refund Abuse
We may investigate repeated or apparently fraudulent refund requests.
This does not affect legitimate statutory rights.
12. How to Contact Us
The Elysium Project Initiative
Trading as Apex Horizons Institute
Company number: SC855191
5 South Charlotte Street
Edinburgh
EH2 4AN
United Kingdom
13. Model Cancellation Form
You do not have to use this form. Any clear statement informing us that you wish to cancel is sufficient.
To:
The Elysium Project Initiative
Trading as Apex Horizons Institute
5 South Charlotte Street
Edinburgh
EH2 4AN
Support@ApexHorizons.Institute
I hereby give notice that I cancel my contract for the sale of the following goods or services:
Product(s):
Order number:
Ordered on:
Received on (if applicable):
Name:
Address:
Date:
Signature:
Only required if this form is submitted on paper.